Privacy Policy

Effective date: 1 July 2026

This Privacy Policy describes how Media Vertex Pte. Ltd. ("Media Vertex", "we", "us" or "our"), UEN 202047185W, with registered address at 79 Anson Road, #20-06, Singapore 079906, collects, uses, discloses and protects personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA") and other applicable laws.

By accessing our website at https://mediavertex.pro/ or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal data.

1. Data Controller

Media Vertex Pte. Ltd. is the data controller responsible for personal data collected through this website and in the course of providing performance marketing services. For data protection enquiries, contact us at [email protected] or write to our registered address above.

2. Personal Data We Collect

We may collect the following categories of personal data depending on your interaction with us:

2.1 Website visitors

Contact information submitted through forms: name, email address, company name, phone number and message content.
Technical data: IP address, browser type and version, operating system, device identifiers, referring URL, pages visited, time and date of visit, and session duration.
Cookie and tracking data as described in our Cookie Policy.

2.2 Clients and prospective clients

Business contact details: name, job title, company name, business email, business phone, billing address.
Account credentials and communication records related to service delivery.
Financial information necessary for invoicing and payment processing.
Marketing and campaign data provided or generated in the course of delivering services, which may include end-user data processed on behalf of clients.

2.3 Job applicants

Resume or CV, cover letter, employment history, educational background, references and other information voluntarily submitted during recruitment.

3. How We Collect Personal Data

We collect personal data through the following means:

Direct submission via contact forms, email correspondence, phone calls and in-person meetings.
Automated collection through cookies, analytics tools and server logs when you visit our website.
Third-party sources such as referral partners, publicly available business directories and professional networking platforms, where permitted by law.
Client-provided data necessary for the delivery of performance marketing services, including advertising platform account access and audience data.

4. Purposes of Collection, Use and Disclosure

We collect, use and disclose personal data for the following purposes:

To respond to enquiries submitted through our website or email, including growth audit requests and project proposals.
To deliver performance marketing services including media planning, campaign management, creative production, analytics and reporting.
To manage client relationships, including account administration, invoicing, contract management and service communications.
To improve our website, services and user experience through analytics and feedback analysis.
To comply with legal and regulatory obligations, including record-keeping requirements under Singapore law.
To protect our legitimate business interests, including fraud prevention, security monitoring and enforcement of contractual terms.
To send marketing communications about our services, where you have consented or where permitted under applicable law. You may opt out at any time.
To process job applications and manage recruitment activities.

5. Legal Basis for Processing

Under the PDPA, we rely on one or more of the following bases for processing personal data:

Consent: Where you have voluntarily provided personal data and consented to its collection, use and disclosure for specified purposes, such as submitting a contact form or subscribing to communications.
Contractual necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legal obligation: Where processing is required to comply with applicable laws, regulations, court orders or regulatory requests.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving services, ensuring network security and preventing fraud, provided such interests are not overridden by your data protection rights.

6. Disclosure of Personal Data

We may disclose personal data to the following categories of recipients:

Employees and contractors of Media Vertex who require access to perform their duties, subject to confidentiality obligations.
Service providers and data processors who assist us with hosting, email delivery, analytics, CRM, project management and payment processing.
Advertising platforms and technology partners where necessary to deliver client campaigns, subject to applicable data processing agreements.
Professional advisers including lawyers, accountants and auditors.
Government authorities, regulators and law enforcement where required by law or to protect our legal rights.
Successors in the event of a merger, acquisition, reorganisation or sale of assets, subject to equivalent data protection safeguards.

We do not sell personal data to third parties. Where personal data is transferred outside Singapore, we ensure appropriate safeguards are in place as required by the PDPA.

7. Data Processed on Behalf of Clients

When delivering performance marketing services, Media Vertex may process personal data of our clients' customers and website visitors as a data intermediary on behalf of those clients. In such cases:

The client remains the primary data controller for end-user data.
Media Vertex processes such data only in accordance with client instructions and applicable data processing agreements.
We implement appropriate technical and organisational measures to protect data processed on behalf of clients.
End-users seeking to exercise data rights in relation to client campaigns should contact the relevant client directly, though we will assist clients in fulfilling such requests where required.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of data and the purpose of processing:

Contact form submissions: up to 24 months from last interaction, unless a business relationship is established.
Client account data: for the duration of the engagement plus seven years for legal and accounting purposes.
Website analytics data: typically 26 months, aggregated where possible.
Job application data: up to 12 months from the date of application unless you consent to longer retention.

When personal data is no longer required, we securely delete or anonymise it in accordance with our data retention schedule.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. These measures include:

Encryption of data in transit using TLS/SSL protocols.
Access controls limiting personal data access to authorised personnel on a need-to-know basis.
Regular review of security practices and vendor compliance.
Secure disposal procedures for physical and electronic records.
Incident response procedures for suspected data breaches, including notification to the Personal Data Protection Commission and affected individuals where required by law.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

10. Your Rights Under the PDPA

Subject to exceptions under the PDPA, you have the following rights regarding your personal data:

Access: Request access to personal data we hold about you and information about how it has been used or disclosed within the past year.
Correction: Request correction of inaccurate or incomplete personal data.
Withdrawal of consent: Withdraw consent for processing where consent is the basis for collection, subject to legal and contractual restrictions.
Data portability: Request a copy of your personal data in a commonly used machine-readable format where technically feasible.

To exercise any of these rights, contact us at [email protected] with sufficient information to verify your identity. We will respond within thirty days, or inform you if an extension is required. We may charge a reasonable fee for access requests as permitted under the PDPA.

11. Marketing Communications

We may send you marketing communications about our services if you have opted in or where permitted under applicable law. Each marketing communication includes an unsubscribe mechanism. You may also opt out at any time by emailing [email protected] with the subject line "Unsubscribe".

Opting out of marketing communications does not affect transactional or service-related messages necessary for the performance of a contract.

12. Third-Party Links

Our website may contain links to third-party websites, including advertising platforms, analytics providers and social media sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children's Privacy

Our website and services are not directed at individuals under the age of eighteen. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. The updated policy will be posted on this page with a revised effective date. Material changes will be communicated through our website or direct notification where appropriate. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

15. Contact Us

For questions, concerns or requests relating to this Privacy Policy or our data protection practices, contact:

Media Vertex Pte. Ltd.
79 Anson Road, #20-06, Singapore 079906
Email: [email protected]
Phone: +65 6812 4907
UEN: 202047185W

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission of Singapore at https://www.pdpc.gov.sg/.

Last updated: 1 July 2026